Attendance and Cancellation Policy
We understand that not everyone can get to class each week and some circumstances are out of our control but if you are unable to attend a class, please give us as much notice as possible.
Some classes are full while others even have a waiting list and this will give us ample time to offer your place to someone else who is wanting to do a make-up or extra class. It will also allow us to plan classes more appropriately.
Non-attendance without ample notification will result in you being charged for your session.
Core Pilates has a cancellation policy of 24 hours for studio sessions and 6 hours for group matwork and reformer classes and stretch / flexy classes unless absolutely unavoidable,
prior arrangements have been made or at the discretion of management.
Pole Class Attendance - If you cannot attend your regular class, please let us know as early as possible so your pole is free for someone else who may wish to do a make-up or extra class.
You are then able to organise to do a make-up class within the same 8 week term.
Make-up classes must be of the same or lower level and a maximum of 2 stretch / flexy classes may be used in place of pre-notified absence in a pole class.
Preference for makeup classes is given to those who have advised of their absence
If you are going to be away for more than 8 weeks (eg. holiday) and would like to hold your place in a group Pilates class, you will need to pay a holding fee of $5 per class for the full time you are away. Otherwise you can take a chance that there will be a vacancy when you return
Please note expiry dates on all purchases
PILATES BLOCK PURCHASES - two months for blocks of 5, four months for blocks of 10 and six months for blocks of 20.
ALL PILATES and POLE COURSES - expire at the conclusion of the booked term.
POLE / PILATES PACKAGE - 8 Pilates sessions valid for 3 months and 8 Pole classes valid for the current 8 week term
ADVANCED OPEN POLE - blocks of 8 are valid for 8 weeks or payment can be made at casual rates
All payments are non-refundable but may be transferred to another person or session type and used by the expiry date. (calculated from purchase date)
Please ensure you have confirmed your place in a class before making payment.