Attendance & Cancellation Policy
We understand that not everyone can get to class each week and some circumstances are out of our control but if you are unable to attend a class, please give us as much notice as possible.
Some classes are full while others even have a waiting list and this will give us ample time to offer your place to someone else who is wanting to do a make-up or extra class. It will also allow us to plan classes more appropriately.
Non-attendance without ample notification will result in you being charged for your session.
Core Pilates has a cancellation policy of 6 hours for group matwork and reformer classes and stretch classes and 24 hours for studio sessions unless absolutely unavoidable, prior arrangements have been made or at the discretion of management.
Pole Class Attendance - If you cannot attend your regular class, please let us know as early as possible so your pole is free for someone else who may wish to do a make-up or extra class. You are then able to organise to do a make-up class within the same 8 week term.
Pole make-up classes must be of the same or lower level and a maximum of 2 stretch classes may be used in place of pre-notified absence in a pole class.
Preference for makeup classes is given to those who have given early notification of non-attendance . A No show without notification till result in loss of that class. All make-up classes are subject to availability
Please note expiry dates on all purchases
PILATES BLOCK PURCHASES - two months for blocks of 5, four months for blocks of 10 and six months for blocks of 20.
ALL COURSES in PILATES and POLE - expire at the conclusion of the booked term.
All payments are non-refundable but may be transferred to another person or session type and used by the expiry date. (calculated from purchase date)
Please ensure you have confirmed your place in a class before making payment.